Payment and Refund Policy
Last updated: 12 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital resources, course access, and related professional materials offered through journovibexi. These include detailed guides on studio equipment setup, dynamic camera operation, lighting techniques, sound wave management, and workflow optimisation for television news and live broadcasts. The policy covers both one-time purchases and subscription-based access to the Course A professional resource. It does not apply to any physical goods or services provided by third parties.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for currency conversion fees imposed by your payment provider or for optional add-ons such as extended access periods. journovibexi reserves the right to adjust prices for new purchases, but existing subscriptions will continue at the rate agreed at the time of purchase unless you choose to upgrade.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and bank transfers for UK customers. All payments are authorised at the point of purchase through secure third-party processors. Card details are never stored on our systems. Transactions are protected by industry-standard encryption and comply with UK data protection requirements under the Data Protection Act and UK GDPR. Authorisation may be declined if fraud is suspected or if billing details do not match the cardholder information provided.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed once you complete the checkout process and receive a confirmation email containing your order reference. This email confirms receipt of payment and grants immediate access to the purchased digital content or course materials. Until this confirmation is issued, no binding agreement exists. You should retain this email for your records as proof of purchase.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law you have the right to cancel most distance contracts within 14 days of the contract being formed without giving a reason. For digital content, this right is lost once you begin downloading or streaming the material, provided you have given prior express consent to start early. Subscriptions may be cancelled at any time but will continue until the end of the current billing period. No partial refunds are available for the unused portion of a billing cycle after cancellation.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available only where the digital resource is faulty, not as described, or where you have not received the access promised. Once you have accessed or downloaded content, refunds are generally not provided except in cases of demonstrable technical failure on our part. Promotional offers, gift subscriptions, and any content marked as non-refundable at purchase are excluded. Services such as live workshops or personalised consultations are non-refundable once booked and attended.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] within 30 days of purchase with your order reference, a clear description of the issue, and any supporting evidence such as screenshots of errors. You must include your full name, the email address used for purchase, and a telephone number where we can reach you during UK business hours. Requests lacking this information will be returned for completion, delaying processing.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team will inspect the request and verify access logs within 10 working days. You will receive written notification by email stating whether the refund is approved or rejected, together with reasons for any rejection. If approved, the refund will be processed without further action from you. Rejected requests may be appealed once by providing additional information within 7 days.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are returned to the original payment method. Credit or debit card refunds typically appear within 5 to 10 working days, while PayPal refunds are usually completed within 3 working days. Bank transfers may take up to 14 days depending on your bank. We will notify you once the refund has been issued. Processing times may be longer during peak periods or bank holidays.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers
Digital content is delivered instantly upon payment confirmation. Subscriptions renew automatically unless cancelled before the renewal date. Promotional trial periods convert to paid subscriptions unless cancelled within the trial window. No refunds are given for content consumed during a trial. Live services are subject to availability and may be rescheduled rather than refunded if technical issues arise on our side.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments will result in immediate suspension of access until resolved. Duplicate charges should be reported to [email protected] immediately for investigation. Chargebacks are treated as disputes and may lead to permanent account termination. Any suspected fraudulent activity will be reported to the relevant authorities and may result in account closure without refund.
Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR. You retain the right to pursue remedies through the courts or alternative dispute resolution if we fail to meet our obligations. This policy is governed by the laws of England and Wales.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy or to make a refund request, contact us at [email protected] or by post at Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. We may update this policy from time to time to reflect changes in law or business practice. The current version will always be available on our website and the date of the most recent update appears at the top of this page. Continued use of our services after changes constitutes acceptance of the revised terms.